No more gas service line repair bills

TOLEDO - Columbia Gas of Ohio is telling its residential customers in northwest Ohio to be on the lookout for something in the mail. It's not a bill.
Norwalk Reflector Staff
Jul 25, 2010

TOLEDO - Columbia Gas of Ohio is telling its residential customers in northwest Ohio to be on the lookout for something in the mail.

It's not a bill.

In fact, it's a message from the company that should be good news to consumers.

The Public Utilities Commission of Ohio (PUCO) has decided customers will be spared costly repair bills if hazardous leaks occur on their natural gas customer service line.

"This ruling is great news for customers since it helps them avoid potentially large, unanticipated costs and also provides for increased safety and reliability," said Columbia President Jack Partridge. "People rarely expect or anticipate emergency bills associated with natural gas line repair. Now, if a hazardous leak occurs, Columbia crews will repair the customer service line at no direct cost to the property owner."

Before the PUCO ruling, Ohio was one of only two states, along with Pennsylvania, where homeowners were responsible for repairing customer service lines, the natural gas pipe that runs from the property line to the customer's meter. Such repairs can easily cost several hundred dollars or more.

Before the PUCO ruling, Ohio was one of only two states, along with Pennsylvania, where homeowners were responsible for repairing customer service lines, the natural gas pipe that runs from the property line to the customer's meter. Such repairs can easily cost several hundred dollars or more.

Customers are still responsible for maintaining lines that run from the meter into their home and connect with natural gas appliances. Work on these lines must be completed by a qualified plumber.

Customers having a natural gas emergency, or who smell natural gas, indoors or out, should leave the building and call Columbia at (800) 344-4077 as well as their local fire or police department.

Columbia is investing billions of dollars in capital projects across Ohio to improve the safety and reliability of its pipeline system. The work will also ensure customer access to adequate supplies of natural gas, a domestically abundant, safe and environmentally responsible solution to our nation's energy needs today and tomorrow. In addition to creating hundreds of jobs in local communities, this work will result in a modern energy system helping keep Ohio business and industry globally competitive. It's just another way Columbia is doing more for its customers.