UPDATE - Giant Eagle customers bemoan store’s closing

Aaron Krause • Oct 29, 2015 at 12:02 PM

Janet Joy calls herself a “Giant Eagle person.”

So you can imagine the Huron resident’s reaction when she heard Norwalk’s Giant Eagle will close Feb. 2.

“I was like ‘Aw man that bites,’” she said.

The company announced Wednesday that both the grocery store and the GetGo fuel and convenience store were closing because they weren’t profitable enough to remain open.

Giant Eagle will close a year and one day after it replaced Tops, which opened on Oct. 20, 2004 and closed Dec. 8, 2006.

Joy has been shopping at Norwalk’s Giant Eagle since it opened.

Where did she shop before?

The Giant Eagle in Amherst.

And where will she shop after the Norwalk store closes?

The Giant Eagle in Amherst.

The Norwalk store was just a bit closer to her home, she said.

Joy said she likes the friendly service, double coupons, fuel rewards and the special orders the store’s staff can fill for her.

Joy said she doesn’t know why the Norwalk store is closing; there always seemed to be customers whenever she shopped.

Norwalk resident Jennifer Brown was blunt about her reaction to the store’s closing.

“I’m not happy,” she said.

Brown said since Norwalk’s Giant Eagle opened, it has been the only store she’s shopped at. Part of what drew her to the store was her 4-year-old son Luke’s gluten intolerance. Brown said Giant Eagle was one of the only stores she found that has foods Luke can eat.

But, Brown said she believes Sandusky’s Kroger’s will be able to order the foods Luke needs.

Brown said other benefits of Giant Eagle are its perks and the staff’s friendliness.

Why does she feel it’s closing? There are too many people in Norwalk spread out over too many grocery stores.

“It’s pretty sad we can’t keep a large chain store here,” Norwalk resident Becky Griggs said.

Does she feel there are too many grocery stores in the Maple City?

 “Oh good Lord yes,” Griggs said.

Norwalk resident Don Hipp said that’s good for competition, but it is therefore hard for stores to stay in business. “Times are tough right now,” he said.

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