Attorney general seeks restitution from laser liposuction business

Consumers say they paid money up front, only to have difficulties scheduling treatments, their phone messages unreturned and refunds not provided.
Norwalk Reflector Staff
Aug 14, 2014

 

Ohio Attorney General Mike DeWine has announced a lawsuit against Wellness Laser and Med Spa LLC, which operates in central and northeast Ohio, for unfair and deceptive business practices. The Attorney General is seeking consumer restitution, an injunction to stop further violations, and civil penalties.

“Our goal is to bring this business into compliance with Ohio’s consumer laws and to stop false advertisements,” DeWine said. “Consumers who buy products and services from a business deserve to receive those products and services in a timely manner. When they don’t, we encourage them to let us know about the problem so we can address it.”

Wellness Laser and Med Spa LLC offers laser liposuction and other weight loss services from its locations at 470 Olde Worthington Road, Suite 200, in Westerville and 3401 Enterprise Parkway, Suite 340, in Beachwood.

Five consumers filed complaints with the Ohio Attorney General’s Office and about 15 consumers filed with the Better Business Bureau, saying that they paid between $50 to several hundred dollars online for packages including laser liposuction, body firming products, detoxification products and other weight loss treatments.

Consumers complained that they had a difficult time scheduling the treatments after purchase, their phone messages to the business would go unreturned, available appointments were often several months away and refunds were not provided. Instead of providing refunds, the business often would try to sell consumers additional products.

Additional consumers bought packages from the business, sometimes through online deal websites, and may be affected by the same practices.

The Attorney General’s lawsuit, filed in the Delaware County Court of Common Pleas, accuses Wellness Laser and Med Spa and its owner Martina Flemings, also known as Martina Robinson, with multiple violations of the Consumer Sales Practices Act, including failure to deliver, providing poor customer service, misrepresenting services, and entering into a transaction knowing the consumer would not receive substantial benefit.

DeWine reminds consumers to research the reputation of the business before purchasing products or services from it. Consumers can check with the Ohio Attorney General’s Office and the Better Business Bureau for any complaints.

Consumers who suspect unfair business practices should file a complaint with the Ohio Attorney General’s Office at (800) 282-0515 or www.OhioAttorneyGeneral.gov.

A copy of the lawsuit is available by clicking on the link below.