Basement remodeling contractor sued by state

Ohio businessman accused of failing to deliver.
Norwalk Reflector Staff
Jul 10, 2014
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Ohio Attorney General Mike DeWine today announced a lawsuit against Quality 1st Home Improvements LLC and its owner, Tony Logan, for violations of Ohio's consumer laws.

In the lawsuit, the Attorney General seeks restitution for consumers, civil penalties, and an injunction to stop further violations.

“This contractor repeatedly failed to make good on his promises to consumers,” DeWine said. “The purpose of the lawsuit is to obtain restitution for the affected consumers and to bring the business into compliance with Ohio’s consumer laws.”

Tony Logan operates Quality 1st Home Improvements from Grove City. The business offers home improvement services, specifically basement remodeling, by going door to door, soliciting consumers at their homes.

Five consumers filed complaints against the business with the Ohio Attorney General’s Office or the Better Business Bureau. In two cases, consumers paid the business upfront to refinish their basement, but they were left with partially finished work. Collectively, the two consumers lost more than $16,800. Through informal dispute resolution, Logan promised to reimburse the consumers but failed to do so.

The Attorney General's lawsuit, filed in the Franklin County Court of Common Pleas, charges the business and its owner with violations of Ohio's Consumer Sales Practices Act and Home Solicitation Sales Act. Specific counts include failure to deliver, performing shoddy work, and failing to give consumers notice of their three-day right to cancel.

Complaints about household goods and property improvement consistently rank among the top five consumer complaints filed with the Ohio Attorney General’s Consumer Protection Section.

To protect themselves, consumers should research a home improvement contractor before making any payments. Consumers can check for complaints with the Ohio Attorney General’s Office and the Better Business Bureau. They also can conduct a basic Internet search and ask for and contact references.

Consumers who believe they have been treated unfairly should contact the Ohio Attorney General’s Office at 800-282-0515 or www.OhioAttorneyGeneral.gov.