Jessisa Click said she lived with Shawn Schuett and he was not a bad person. She said he had a troubled life, was depressed and was not on (taking) medication.
She said he just snapped.
Schuett went into the Family Dollar store in Willard on Wednesday afternoon, took two employees hostage and after an almost three-hour standoff killed one of the women then killed himself.
"He was a foster child," said the 33-year-old Click. "He had two families with extreme issues that did not want him. He felt like he was unloved and nobody cared about him."
Click said she rented space in the same house as Schuett and his aunt Sharon. She said seven people lived in the house.
"He was a sick 19-year-old boy," she said. "He was paranoid schizophrenic and a manic depressive who was not on medication. He was respectful. He listened.
"We all do not know who this person is they are portraying in the paper. He was not like that. We had no idea anything like this was happening until it happened.
"He was not on medication. This was a boy with issues and not a criminal who went on a shooting spree.
"We do not condone anything he did or try to dispute anything. We are sorry for everybody who got involved and the loss. But he is not a monster."
Click disputes reports that Schuett forced a woman at gunpoint to drive him to the Family Dollar store.
"I dropped him off in front of Ace Hardware and went to school," she said. "I came back and saw all of this craziness. He said he was moving away on Friday and had to get some stuff. He didn't have anything with him. He went to the Ace Hardware after I dropped him off. I do believe that is where he purchased the weapon. He did not have any weapon in this house prior to that."
Holden said the gun did not come from Ace Hardware.
"I told the police I was the one who dropped him off and I was there until they busted in the doors."