Two North West Street fires under investigation

Bellevue firefighters sent on wild goose chase after being wrongly contacted about fire in Norwalk.
Scott Seitz2
Jun 15, 2013

Two fires set early Friday morning in Norwalk remain under investigation.

Norwalk firefighters were able to extinguish the two North West Street blazes after an apparent mix-up with a phone provider that feeds information to the 9-1-1 response system.

The first fire was located in a portable restroom near the Firelands Rails to Trails entrance, with the second fire at 68 1/2 N. West St.

According to Fire Capt. Eric Perry's report, firefighters were dispatched to North West Street by Bellevue police after emergency responders in Bellevue realized the fires were actually in Norwalk.

Firefighters extinguished the portable restroom fire and then backtracked to 68 1/2 N. West St. for a porch fire which they also put out.

"Both fires were set on purpose and Norwalk police and Norwalk fire are investigating both incidents," Perry said. "One resident was treated on scene by North Central EMS for second-degree burns. No further information is being released at this time."

Firefighters were on the scenes from 3:22 to 4:59 a.m.

Jason Roblin, Huron County emergency management agency coordinator and director of the 9-1-1 system, explained Friday morning what happened with the initial 9-1-1 call.

Roblin said there are North West streets in both Bellevue and Norwalk. The phone provider for 68 1/2 N. West St. in Norwalk had provided the 9-1-1 system information that indicated that address was in Bellevue, which is why the call originally went to Bellevue police.

"It's the database," Roblin said. "The 9-1-1 system worked how is should, there was bad data to begin with."

Roblin said the phone provider at the North West Street location was through cable.

"It's especially important for residents to verify their 9-1-1 database entry with their phone providers, especially, if your phone provider is not Frontier, which manages the database," Roblin said.

Roblin added there is no law for phone service providers to forward a correct address to the 9-1-1 database.

Comments

sandusky2012

bad data to begin with ... good thing someone wasn't dying....

User3904

The fault lies with the caller's telephone provider, not the county's 9-1-1 system.

ladydye_5

Too bad they do not tell everyone that. Most are under the assumption that you have a phone in your house, you pay the bill, 911 knows where you are. Noone ever said "Well only if you have the provider that runs the directory".