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Dispatcher little help for pair stranded in Norwalk

Norwalk Reflector Staff • Oct 29, 2015 at 11:58 AM

I am trying to compose myself after speaking with the dispatcher at the Norwalk Police Department. Compose myself enough to be able to write a letter to the city of Norwalk concerning their care and compassion (or lack thereof); also a letter of thanks for the thoughtfulness of one officer who cared enough to help out in the situation.

My daughter and granddaughter were traveling through Norwalk when her car stopped running just north of the business district. She called me in Wellington to ask for my assistance. I told her I would see what I could do. I called the Norwalk Police Department and was told by the dispatcher that they were very busy and would not be able to check on her or give assistance. That is all I asked for; to check on her to make sure everything was under control and maybe give her a number for a reputable towing company. Is that too much to ask? (In the dispatcher's defense, I was told that she would give me some phone numbers for towing companies).

I was probably somewhat rude in my good-byes (just saying thank you and hanging up without saying "Have a good day!" or even "Good-bye!")

Maybe it was the tone of my voice (desperation) that prompted her to make a general dispatch on the radio (or whatever they do in this situation).

I am very thankful for the officer who did respond and wait while help came. I am sure that if an emergency came up he would probably have to leave, but at least he took the time to be there to ensure safety and security.

When I told this to two of my co-workers, their response was, "Well, that's Norwalk!" That is not the Norwalk I remember (from back in the 70s and 80s). What happened?

Don Hilliker


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