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CHAMBER CHATTER - Customer service cannot be an afterthought

Norwalk Reflector Staff • Oct 28, 2015 at 3:52 PM

Last week during a committee meeting we discussed customer service. One of the most outstanding experiences I have ever had was in Las Vegas many years ago in the Neiman Marcus Christmas store.

Even though I was obviously a tourist and not dressed for success, the salesperson took my coat so I could shop comfortably. Then a cup of coffee appeared, along with a small basket to carry the ornaments I selected. Every now and then Toni Watson would slide by, take the full basket and leave me with an empty one.

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