Pick up and drop off Amazon packages at Rite Aid and Kohl's

Zoe Greszler • Jul 11, 2019 at 10:00 AM

Local Shoppers now have a new option when it comes to dropping off Amazon returns, or picking up new shipments from the online store.

Amazon recently announced customers will be able to pick up their orders from the e-commerce site from “Amazon hubs” at participating Rite Aid locations. One perk of the pick up option is the security it gives from “porch pirates” that steal packages when they’re delivered on door steps while residents are away. 

But what if what you ordered doesn’t quite fit or work out like you hoped? Customers also are able to drop off their Amazon returns at participating Kohl’s department stores. 

The nearest Kohl’s providing this option is in Sandusky. However, to pick up items at a Rite Aid, local shoppers will have to drive to Medina or Westlake as their closest option, both of which are about 42 miles, or an hour’s drive away. The online store said it plans to roll out the options at 1,500 stores across the nation by the end of the year. 

More locations may be added in the future. To keep up on where the nearest Amazon Hub locations are, customers can use the Amazon search engine by searching “Amazon Hub” or “Rite Aid.” The option to have an item shipped will be listed as an order is complete. The items will then be sent to a secure “apartment locker,” which can only be accessed by entering personal information in the screen. 

To drop off a return at the Kohl’s, customers will have start the return process on their shipment, and the option, if available nearby, will appear in the drop-off options. In fact, Amazon will recommend the best option for you, based on location and cost — which is free at Kohl’s.

“This option is recommended because we think it’s the cheapest and easiest for you,” the website says when recommending a Kohl’s drop off site. “Kohl’s provides free parking, has a packageless, labelless offering and processes refunds faster.”

Kohl’s will pack, label and ship your return for free — saving money normally spent to prepare packages to be sent via UPS drop off or UPS pickup. 

After selecting Kohl’s as the pickup site, and confirming the return, Amazon will walk customers through the process and requirements. In most cases, customers can show the return shipping QR code from a smartphone to a Kohl’s worker. No printer is required.

A manager at the Sandusky Kohl’s said the store is currently only accepting returns weighing up to 35 pounds. 

The return option launch came a week before the start of Amazon Prime Day, a “Black Friday in July” online shopping holiday started by Amazon, which has been picked up by other online retailers offering their own days of deals.

“The nationwide rollout of the Amazon Returns program is our single biggest initiative of the year,” said Michelle Gass, Kohl’s chief executive officer. “Our top strategic priority is driving traffic, and this transformational program does just that. It drives customers into our stores, and we are expecting millions to benefit from this service.”

EDITOR’S NOTE: Holly Shively from the Dayton Daily News contributed to this story.  


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