“Since we’ve become a Ganley store, we’ve tripled our sales and customer experience,” general manager John Decker said. “We’ve averaged about 110 cars per month since we’ve been open. That’s very exciting.”
Decker said the business didn’t change much, but what they did change — “attitude and the way you treat people” — made the difference people were looking for.
“The biggest thing is just the atmosphere,” he said. “When you walk through the door, everyone has a smile on their faces. Just being nice to people — that’s the No. 1 thing we try to do every day. A positive mind brings positive results.
“And the way you treat people. When people go to buy a car there’s always going to be that stigma that they’re going to be with a salesman. The big thing I’ve learned from being in the business for 10 years is that if you treat people with respect, then you’ll get that back and find a friend. We’re not trying to just to be car salesman — we’re trying to establish that relationship long term.”
To reflect that change in attitude the building and grounds continue to undergo a face lift, including redoing their the parking lot and an upcoming paint job. Decker said it’s important to show the community that the attitude has changed by displaying it for all to see as they drive by.
“I wanted to let everyone know that this store has been here for a bit and no one has really put any money into it, but we’ve shown that we’re here to stay,” he said. “We want to show and let everyone know this is a new store. It’s not the same thing you’ve been driving past for the last 10 years. ... When they come in it’s a new experience; it’s a Ganley experience.”
Part of that “Ganley service,” Decker said, is offering customers what they really need.
The dealership now offers free, brand new loaner cars as well as a drop-off/pick-up option for those who have their service done there. And to top it off, he has a special Customer Appreciation Day in the works.
“We want to invite everyone here, not to buy a car, but just to meet the staff, enjoy some food and hang out,” Decker said. “We want to come and see the changes.”
Collins and Englet promoted
NEW LONDON — Firelands Electric Cooperative has promoted Zach Collins to the cooperative’s new line superintendent, and Don Englet as the cooperative’s new director of operations.
Collins, an employee of 16 years, is filling the position following Englet’s promotion. Englet, who has been with the business since 2000, is filling the position following the retirement of his predecessor, Denny Marugg.
Some of Englet’s new duties include managing ongoing and future rebuild projects to modernize the cooperative’s facilities, which is necessary to accommodate increasing power loads seen over the years, and relocating lines closer to roads to allow efficient maintenance and repairs in the future.
What has changed the most in the electric utility industry in Englet’s 18 years at Firelands Electric?
The biggest difference has been “an increased amount of state and local regulation, especially when it comes to safety, and also the role technology plays in the industry,” Englet said.
Englet lives in Greenwich Township and is a member of the South Central Local Schools board of education. He and his wife, Sara, have two sons, Clayton and Jackson. He likes spending time with his family and being involved in their activities. He also enjoys camping, fishing and occasional hunting in his spare time.
Collins, a native of Ruggles, in Ashland County, will be responsible for scheduling projects for Firelands Electric’s line crews, which consists of three lead linemen, four journeymen, and one apprentice lineman. Facility maintenance, purchasing, and maintenance of trucks, tools, and equipment are some of his other new responsibilities.
Collins and his wife, Amanda, have a son, Daniel, and are expecting a baby in September. In addition to spending quality time with his family, he enjoys hunting waterfowl, fishing, and riding ATVs.
Fireland’s Electric to build all-in-one facility
NEW LONDON — Firelands Electric is building for the future.
Over the past two years, Firelands Electric’s board and management have prepared to build a new facility that will incorporate a 12,180 square-foot office and 22,800 square-foot warehouse all under one roof, which will replace its current, three separate buildings that are inefficient. The business took advantage of lower interest rates and other financial opportunities available from USDA Rural Utilities Service (RUS) prior to purchasing 15 acres of property located within the village of New London.
Monroeville-based firm Janotta & Herner is constructing the building and an official groundbreaking ceremony for the new facility was held in October. Contractors currently are doing site work and grading as well as pouring foundations and walls, prior to starting pre-engineer metal structure erection in a few weeks.
The new Firelands Electric facility is expected to be completed before the end of the year. The property also will incorporate a community solar project, which will be available as a generation resource to the cooperative’s membership.
“The new facility is an investment in both our future and in the community,” general manager Dan McNaull said. “Having the cooperative’s operations under one roof will offer improved communications and efficiencies to our workforce.”
NASA gives small business opportunities
ATHENS — Ohio, Kentucky, Pennsylvania and West Virginia have joined forces with NASA to bring new contracting opportunities to small businesses in the four states. “Reaching High – Aerospace Business Matchmaker,” is scheduled for July 17 and 18 at Ohio University.
On July 17, participants will hear from NASA officials about the goods and services NASA needs and how small businesses can qualify to be vendors for the space agency.
The next day, the matchmaker portion of the event provides an opportunity for businesses, contractors, and universities to be part of aerospace industry services and contractors. The event will allow small business representatives to meet one-on-one with NASA centers and prime contractors for millions of dollars’ worth of contracting opportunities.
The program is intended for:
• Small business representatives who want to do business with NASA and other aerospace and defense-industry agencies and contractors.
• Representatives of Historically Black Colleges and Universities (HBCUs) and Minority Serving Institutions (MSIs) who want to do business with NASA.
• Small business representatives who want to secure government contracts with other federal state and local agencies.
• Large contractors who want to team with small businesses.
To register, visit AerospaceMatchmaker.com. Early-bird registration, at $110 per person, for buyers and suppliers continues, until May 31. Beginning June 1, registration is $160, with online registration ending July 6. Registration for exhibitors is $300 for two people.
In other health business...
Mental health board approves $1.6M in funding
Huron County Board of Mental Health and Addiction Services approved almost $1.6 million in funding May 15 for eight agencies to deliver an assortment of services and supports to the residents of Huron County.
After releasing a request for information in April, 13 proposals were received covering a variety of services such as treatment, prevention, housing and recovery supports. Currently, the Huron County board is funded by state funds, federal funds and a .5-mill local levy. With this award, the board has increased the funded provider network by 50 percent.
The agencies awarded contracts include Catholic Charities, FI Community Housing, Family and Children First Council, Family Life Counseling and Psychiatric Services, Firelands Counseling and Recovery Services, Huron County Public Health, Services for Aging and Starting Point Outreach Center.
“The board’s mission is to educate, advocate and provide resources for prevention, treatment and recovery supports,” executive director Dr. Beth Williams said.
“The board was exhilarated by the number of proposals which displayed a true spirit of collaboration and commitment to improve the behavioral health services in our community. The dedication of the Board members during this time-consuming process was outstanding.”
All awarded contracts will start July 1.
Phillips receives leadership award
WILLARD — The American College of Health Care Administrators (ACHCA) recently honored Danielle Phillips, administrator of The Willows at Willard with the 2018 Eli Pick Facility Leadership Award.
The prestigious award was celebrated during the awards luncheon at ACHCA’s 52nd annual Convocation and Exposition in Orlando, Fla. on April 24. Fewer than 11 percent of facilities nationwide qualify. This year, 1,717 facilities met the selection criteria. Just 351 administrators in 45 states were awarded the facility leadership award nationally.
Based on the premise that facility excellence reflects leadership excellence, this award recognizes the administrator of record who provided such leadership for the full 2017 calendar year. Eligibility is based on three years of skilled nursing facility (SNF) survey data, including the health, fire safety and complaint surveys, as well as top quartile performance on designated quality measures. The criteria also include an 85 percent or greater facility occupancy and a three‐year avoidance of a special-focus facility status. This award is made possible with the support of Ability Network Inc.
The Facility Leadership Award was introduced in 2008 by one of ACHCA’s most revered leaders, the late Eli Pick. A former executive director of the Ballard Rehabilitation Center, DesPlaines, Ill. for more than 30 years, Pick embodied excellence as an administrator that cared for his residents, their families and his community. This award is presented annually in memory of him, a consummate member of ACHCA, dedicated to advancing professionalism and leadership in long term care.
EDITOR’S NOTE: If you have an item for the business roundup column, send the information to the Norwalk Reflector in care of Zoe Greszler, 61 E. Monroe St., Norwalk, Ohio 44857, or email [email protected]